"It was difficult dealing with challenging behaviours and not knowing what you can and can’t say/do. This course has given me the confidence to have early conversations and to refresh job descriptions. It has made me more aware of making sure performance management communications is clear and concise."
- Clare Downs

"I struggle in dealing with conduct issues and how best approach and appropriately deal with them. I was unsure and lacked clarity on steps for moving forward that I can reasonably take whilst protecting myself. This course gave me good points to consider when approaching these circumstances in line with legislation and guidance to protect myself and other team members. I now have a clear understanding of the best approach in line with legislation"
- Katie

"I was overwhelmed, had challenges with communication, confidence, lack of respect from staff. I felt like I was fighting a losing battle, now knowing what to do or change. This course has given me the tools for ongoing improvement. "
- Anon

"This course put things in a clear and well explained way! Really well presented and explained! Thanks! I feel better in making sure I’m consistent in approach!"
- J.Hoops

"I now have a good understanding of balancing the business and individuals needs in a fair and compliant way. I have the skills to stop issues escalating. "
- Anon

"It’s a good balance of law, case study and personal examples"
- William Wright

"It was very informative and helpful to me. I can use this on a day to day basis with my team. I have personal challenges within my role and this course has allowed me to develop skills to support me within my role. The SMARTER objectives were very useful. Jenefer is a great trainer."
- Bernadette

"Brilliant course, Jenefer is really informative and balanced the theory well with putting into practice. It was great to be reminded of the importance of starting and planning conversations. Jenefer was brilliant."
- Brendan

"It’s a challenge understanding the different types of statutory rights. Some situations were confusing as to what category they would fall under. I now have a more clearer understanding of the policies/procedures and differences. "
- Anon

"I lacked clarity on which process to use the right steps to take to protect the business and do right legally by the employee. It felt stressful, risky and confusing. This course has provided real clarity and guidance on the  statutory and legal basis and steps. I’m now much clever and have used the workbook and notes in recent cases and they worked really well. I feel well armed with the latest guidance and law."
- Angela Carr

"This course has been fantastic! I feel much more confident in facing into challenging conversations! Particularly make me think about treating all conversations with empathy and being non-judgemental. Everything now feels a lot easier and I’m more confident."
- Theasa

"The course was very informative and thought provoking especially for issues that we would normally be scared of tackling. I am planning to use AID in my next 1-2-1 meetings or return to work so the individual feels more involved in the outcome to make a change. Thank you. I was looking forward to the training and it surpassed my expectations due to the subjects covered and making everyone review our processes and consider how to make positive changes."
- Victoria Cleaver